This is the first combined newsletter for Altron HealthTech (AHT), a division of Altron. Altron HealthTech comprises the merged entities of MedeMass, MediSwitch and MedeServe. To this end, we have been working very hard over the past two years to merge certain key back-end functions of the underlying divisions. It is now time for us to take Altron HealthTech, the new combined entity, to the next level.
This is also my first newsletter as head of Altron HealthTech. Gideon Brits retired after over 22 years of service to MedeMass and Altron HealthTech. I have big shoes to fill but am determined to build on the legacy that he built to cement AHT as the preferred digital healthcare solutions leader in Southern Africa. This means we have some work to do. As I am writing this, we are finalising a streamlining of our organisational structures to become more customer and solutions focused. We are embarking on an internal systems replacement project with the express aim of installing a modern cloud-based customer engagement platform. This will enable better internal workflows and much-improved customer service. We are also revamping and aligning our product and solutions development processes to ensure we are better aligned with the needs and pains of the practices that we serve.